Help Centre

Gaming should stay a form of entertainment, so every account includes tools to control spending and time. You can change your settings in your account at any time, or email [email protected] for help.

How does Winnipeg Rewards work?

Winnipeg Rewards gives points for real-money play, and these convert into bonus spins or cash rewards every week. Entry to the top tier, our VIP Club, is invitation-only and comes with a personal VIP host.

Is the casino available on mobile?

Yes. Our HTML5 site works fully in any modern mobile browser. On iPhone, you can download the iOS casino app, and on Android, our app is available from Google Play.

How do the welcome bonus and its wagering work?

With a deposit of C$20 or more, you receive a matched bonus of up to C$4,500 and 50 free spins with no wagering. The bonus is released once you earn 5 redemption points per C$1 of bonus funds on selected games within 7 days.

What currency does my account use?

Every account runs in Canadian dollars (CAD), so deposits, balances and withdrawals all show in C$.

What are my options to pause or self-exclude?

Your account settings let you choose a cooling-off period of anywhere between 24 hours and six weeks. For more time away, self-exclude, close your account or write to [email protected].

Who can play, and from where?

The minimum age is 19, and you must be physically present somewhere online gambling is permitted by law. We verify your identity (KYC) and confirm your location before we take your first deposit.

Which studios run the live tables?

Our live tables are streamed by Evolution, Ezugi, OnAir Entertainment and BetGames, and game shows also come from Pragmatic Play Live.

How are games tested for fairness?

Established studios provide all of our games, and independent testers check each studio's random number generator before any title goes live. You can find return-to-player figures in each game's information panel.

How can I protect my account?

Set a password that is strong and used on your Winnipeg Casino account alone, and never give anyone your sign-in details. Every withdrawal goes through identity checks. If you notice anything unusual, email [email protected] without delay.